Every Chewmandu order is backed by our 100% satisfaction guarantee. If you or your dog are not happy, tell us within 30 days of delivery and we will make it right — a refund or a replacement, your choice.
The 100% satisfaction guarantee
We stand behind every pack. If your dog will not touch it, it arrived damaged, or it just is not what you expected, we want to know. This applies to your first order and every Subscribe & Save delivery.
Return window
Reach out within 30 days of delivery. Because this is a consumable pet treat, we generally do not require you to ship the opened product back to us for hygiene reasons — a photo and a quick note is usually enough for us to process a refund or replacement.
How to start a return or refund
Email info@chewmandu.com with your order number and what happened.
We will typically reply within 1 business day with a refund or a replacement shipped at no cost.
Refunds are issued to your original payment method and usually appear within 5-10 business days, depending on your bank.
Damaged or incorrect orders
If a package arrives damaged or you received the wrong item, email us with a photo within 14 days of delivery and we will send a replacement right away at no charge.
Canceling a subscription
You can skip, pause, change your chew size, or cancel Subscribe & Save anytime from your account or by emailing us — do this at least 48 hours before your next 30-day renewal to avoid being charged. See our Subscription Terms for details.
A few things this does not cover
Normal variation in chew size, color, or shape — each chew is handmade in small batches, so no two are identical.
Chews that have been substantially consumed by the time you request a refund (we are happy to help regardless — just talk to us).
Contact us
Chewmandu Distributors LLC · 4816 McClellan Dr, Frisco, TX 75036-1166 · info@chewmandu.com — we read every message and reply within 1 business day.